Warranty & Service
Register, claim, and track service in one place
Workmanship coverage from our company and manufacturer warranties from equipment brands are separate. This page explains both and routes your request to the right path.
Company workmanship coverage
Covers the quality of our installation labor as described in your written agreement. Scope, duration, and exclusions: [TO BE DEFINED AND LEGALLY REVIEWED].
Manufacturer warranties
Panels, inverters, batteries, and accessories carry their own terms administered by the manufacturer. Terms vary by product and registration status.
Typical exclusions
- Damage from storms, pests, vandalism, or accidents
- Work performed by others after installation
- Utility interruptions, grid events, or metering issues
- Consumables, cleaning, and cosmetic wear [CONFIRM]
Response targets
Scheduling and response targets depend on plan level, travel zone, and parts availability: [TO BE DEFINED].
Safety first
Emergency guidance
Submitting a claim does not confirm coverage. Coverage determinations require inspection and review of your agreement and the manufacturer's terms.
Track everything in the portal
Proposals, documents, project stages, invoices, maintenance history, and support tickets live in one secure account.