Repair & Diagnostics

Something changed. Let's find out what.

Production drops, error codes, offline monitoring, tripped breakers, and battery faults all have causes. A diagnostic visit documents the condition of the system and the options to restore it.

Request Service Call [PHONE NUMBER]

Common symptoms we diagnose

Lower production than previous seasons
Inverter error codes or repeated shutdowns
Monitoring offline or missing data
Battery not charging, not discharging, or faulting
Breakers tripping or rapid-shutdown alarms

What a diagnostic visit includes

Visual and electrical inspection of accessible equipment
Firmware, configuration, and monitoring review
Testing appropriate to the reported symptom
Written findings with recommended next steps

Fees and response

Service call terms

$129 assessment deposit. Nonrefundable and credited toward approved repair services purchased.

Needs verificationResponse targets and travel zones: [TO BE DEFINED].

Needs verificationEmergency service path: publish only if the company genuinely offers after-hours response.

If you smell burning, see smoke, or suspect an electrical hazard, leave the area and contact emergency services and your utility before calling NolaSolars.com.

Repair prequalification

Help us prepare for the diagnostic visit

Choose “Repair or diagnostics” below. We’ll ask what happened, whether insurance may be involved, and whether you expect to use insurance proceeds, a credit card, cash/ACH, or third-party financing.

Full name *Phone *Email *Property address *Utility providerPreferred visit dateWill this involve an insurance claim? *How do you expect to pay? *Describe the problem or damage

Insurance coverage and claim approval are determined by your insurer. NolaSolars.com does not guarantee reimbursement.

Anything else we should know?

Assessment deposit

$129.00

The $129 assessment deposit is nonrefundable. It will be credited toward the cost of approved services you purchase from NolaSolars.com.

I accept the nonrefundable $129 deposit policy and understand that the credit applies only to approved services.I agree to be contacted by phone, text, and email about this request. See SMS consent and privacy.

Your request is saved first, then the secure payment form opens here. NolaSolars.com does not collect or store your card details.

Already a maintenance member?

Members receive priority scheduling and member service rates where applicable.

View maintenance plans Warranty / service request